1. Introduction
RivalCRM ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. The Service is a white-labeled platform powered by GoHighLevel Inc. ("Platform Provider"), which acts as a data processor or subprocessor for the data you manage through the Service.
2. Information We Collect
We may collect the following types of information:
Personal Information: Information you provide when you register for an account, such as your name, email address, phone number, and billing information.
User Content: Data you upload or create within the Service, which may include personal information about your own customers or leads. You are the "Controller" of this data, and we act as a "Processor" on your behalf.
Usage Data: Information about how you interact with our Service, such as your IP address, browser type, and pages visited.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the Service.
Process your transactions and manage your subscription.
Communicate with you, including sending service updates and marketing materials (with your consent).
Improve the functionality and performance of our Service.
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following circumstances:
With Our Platform Provider: We share your information, including User Content, with our Platform Provider (GoHighLevel Inc.) and its sub processors (e.g., Amazon Web Services, Google Cloud Platform) as necessary to provide and maintain the Service. They are bound by data processing agreements to protect your data.
For Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger or acquisition, your information may be transferred as a business asset.
5. Data Security
We and our Platform Provider implement appropriate technical and organizational measures to protect your data, such as data encryption at rest and in transit, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for legal or reporting requirements. Upon termination of your account, you may request the deletion or export of your data, subject to our data retention policies.
7. Your Data Rights
As the data controller for your User Content, you are responsible for honoring data subject rights requests from your own customers. We will assist you in responding to these requests as required by law. For your own personal information that we hold, you have the right to access, correct, or delete your data. Please contact us to make such a request.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected]